Shipping Policy

Effective date: September 14, 2026

1. Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Customized products may require additional production time. Processing times do not include weekends or public holidays.

2. Shipping Methods and Estimated Delivery

We ship to eligible international destinations shown at checkout. Estimated delivery times depend on the destination, shipping method, customs clearance, and carrier performance.

• Standard shipping: approximately 15–30 business days
• Express shipping: approximately 5–10 business days

Delivery estimates are not guaranteed. Delays may result from customs procedures, weather, carrier disruption, incorrect addresses, or other events outside our reasonable control.

3. Shipping Charges

Available shipping methods and charges are displayed at checkout when available.

4. Customs, Import Duties, and Taxes

Unless expressly stated at checkout, the customer is responsible for import duties, customs taxes, brokerage fees, local handling fees, and other charges imposed by the destination country.

5. Shipping Address

Please provide a complete and accurate shipping address, telephone number, and email address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information, subject to applicable law.

6. Tracking

Where tracking is available, tracking details will be provided after the shipment is dispatched.

7. Lost, Delayed, or Damaged Packages

If a package is damaged, missing, or delayed, contact us as soon as possible with your order number, tracking number, and photos where relevant. We will review the matter with the carrier and provide support in accordance with applicable law and our Refund & Return Policy.

8. Contact

For shipping questions, contact dntianruizihan@Outlook.com.